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Troubleshooting FAQ


 What are the name of all the parts?

Modular PenSimple

How I turn on my PenSimple?

  • Press the the power button twice in quick succession.
  • The PenSimple will vibrate to signify it has turned on.
  • Make sure your unit is charged, which means charging your unit until the red LED turns off.

Why is the power button LED not turning on when charging?

  • It’s possible that the charger is not fully plugged in. Make sure the charging cord (micro USB) is fully inserted into charging port on the unit.

How do I load my PenSimple?

  • Remove the cap piece (there is a magnetic connection).
  • You can simply put your herbs in through there or use the included funnel.You can load your PenSimple with whole or ground herbs.
  • When grinding with your PenSimple, don't fill the grind chamber .

How do I get the best grind?

  • Be gentle with ground or whole herbs. Don’t overload the grind chamber or push down hard on the cap.
  • Gently push down and grind smoothly away as it gradually falls into the magnetic seal.

Why is my PenSimple not dispensing correctly?

  • Ensure herbs are cured and ground properly.
  • When dispensing, hold the PenSimple vertically.
  • Don't pack herbs tightly into the dispense section.

Some of my herbs fell out the point of the PenSimple?

  • When you are done using the PenSimple, give the point a gentle tap against whatever you are loading.
  • When dispensing, hold the PenSimple vertically.
  • If you recently purchased your PenSimple, this problem will correct itself as you use your PenSimple. This break-in period prevents dispenser jams throughout the life of your PenSimple.

Why does my PenSimple vibrate?

PenSimple uses a vibrating motor to let you know what is happening. PenSimple vibrates when:

  1. The PenSimple is dispensing
  2. Two buzzes - when manually turned on or off
  3. Two buzzes - after 3 minutes of being on and not used, your PenSimple will automatically turn off

Why did my PenSimple vibrate 5 times?

That means something is off with the dispenser. Gently clean inside the dispenser section with a Q-Tip to ensure no herbs are stuck. If the error persists, check our warranty policy and we will replace your dispenser.

How do I maximize storage?

You can maximize your storage by taking out the grind teeth which allows you to fit 3 grams in the PenSimple. Follow these steps:

  1. Remove cap, unscrew grind cylinder
  2. Unscrew the grind chamber + grind plate
  3. Attach grind chamber to dispenser
  4. Snap loading funnel into grind chamber
  5. Load with ground herbs
  6. Add cap and store securely

How do I clean it?

PenSimple is modular! Unscrew the grind plate and cap, and use a Q-Tip, toothpick, pipe cleaner, or compressed air to clean out any herbs that may be inside.

Warranty Policy

Still not finding the answer to your question? You may be one of the unlucky few and something may not be perfect with your PenSimple.

To check your eligibility for a replacement, please consult our warranty policy. Please note that no refunds will be awarded once shipped, only exchanges for defective parts.