You can cancel your order any time before it ships and receive a full refund. After shipping, we do not accept returns or exchanges unless the item you purchased is defective.
PenSimple comes with a 1-year limited warranty. If there is any defect within the first year of ownership, a replacement unit will be sent out on receipt of the defective unit.
What is covered:
This warranty protects against defects in materials and workmanship when used normally in accordance with the published guidelines for PenSimple included with the product.
What is not covered:
JAEB Designs is not responsible for damage arising from failure to follow instructions relating to PenSimple’s product use. This warranty does not apply: (a) to cosmetic damage, including but not limited to scratches, dents and broken plastic unless failure has occurred due to a defect in materials or workmanship; (b) damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause; (c) to damage cause by service (including upgrades and expansions) performed by anyone who is not a representative of JAEB Designs; (d) to a PenSimple that has been modified to alter functionality or capability without the written permission of JAEB Designs; (e) to defects caused by normal wear and tear or otherwise due to normal aging of PenSimple that do not hinder the grind, store or dispense functionality of the product.
How to return an item:
If you receive a defective item, please contact us at email@example.com. After discussing with our support team, we will confirm whether or not the item qualifies for a refund. You can then mail the item you consider defective to us. Upon receipt of the returned product, we will test it, and if found to contain a defect we will send back a non-defective replacement.
While you are responsible for shipping payment for the defective unit, if the unit is found to be defective, the seller will pay return shipping. If the unit is not found to be defective, it will be shipped back at your expense.
VAT, customs and duties are not included in the flat shipping rate and additional VAT cost may need to be paid.
If you have any questions about our return policy, please reach out to us at firstname.lastname@example.org